Customers interact with your brand through multiple channels, including your website, email, contact centre, storefronts, and social media. Zenith can provide you with a Business Discovery solution powered by HP Autonomy’s IDOL that allows your organisation to view interactions collectively, independent of channel, for a comprehensive picture of your customer interactions and relationships. The end results are critical business insights delivered in real time via a range of user interfaces and reporting tools to enable you to make sense of, test against and take action. Zenith Solution provides your organisation with:
Given the almost immediate nature of social media and broadcast, and the global reach and impact of each, having the tools that can manage the scale of this critical Big Data source and provide you with meaningful insights and the ability to respond is critical for today’s marketer. Zenith provides your organisation with the most advanced Social Media and Broadcast solutions in the Middle East region and presents them to the users through user-friendly interfaces, including our new iPad application, designed for easy real-time visualisation of any trending concepts relevant to your organisation, market or region.